Town & Country Roofing Carlisle Ltd logo — trusted roofers in Carlisle and Cumbria
24/7 emergency roof repair in Carlisle and Cumbria — storm damage response
Emergency response

Water coming in? Call us now.

If water is entering your home or the roof is unsafe, call us. We prioritise emergency callouts, make the property watertight, and agree the permanent repair once the immediate risk is contained.

Open 7 days a week · 24/7 emergency roofing service

What you can do now

Before we arrive, stay safe.

If water is coming in, the first hour matters more than any repair choice.

  • Do not climb onto the roof — wet roofs are lethal, even for professionals
  • Contain water with buckets and clear towels; pierce a bulging ceiling at its lowest point
  • Turn off electricity to any circuit near active leaks
  • Move furniture, electronics and valuables clear of the drip zone
  • Photograph damage as you go — useful evidence for household insurance
Our emergency process

From call to permanent repair.

  1. Step 01

    Call the emergency line

    We take the essential details: address, access, nature of the leak.

  2. Step 02

    Attend and stabilise

    Our team makes the roof watertight and protects the property inside.

  3. Step 03

    Document the damage

    Photos, notes and drone imagery where safe — useful for insurance.

  4. Step 04

    Plan the permanent repair

    You receive a written quote for the full, lasting repair.

Non-urgent enquiry

Report a problem in writing

If it isn't an active leak, complete the form and we'll get back within one working day.

By submitting you agree we may contact you about your enquiry. We never share your details.

FAQs

Common emergency questions

Do you charge a callout fee?

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[CLIENT TO CONFIRM: Emergency callout charging policy].

Are you available at weekends and evenings?

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Yes. Our emergency roofing service operates 24 hours a day, 7 days a week, including weekends and bank holidays.

Should I climb up to check the roof myself?

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No. Roof access is dangerous in wet or windy conditions. Stay inside, contain any water where safe, and call us.