Complaints Procedure
If you're unhappy with any aspect of our service, here's how we'll resolve it.
Complaints should be sent in writing by email or by post to Town & Country Roofing Carlisle Ltd, 138 Warwick Road, Carlisle, CA1 1LG. Our email address is available on the contact page.
We will acknowledge within 2 working days and provide a substantive response within 15 working days.
If you remain unhappy after our final response, you are free to seek independent advice — for example from Citizens Advice or your local Trading Standards service — and we will co-operate fully with any review.