Straight answers to common questions.
About working with us
What areas do you cover?
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Carlisle, the wider Cumbria region, the Lake District and selected areas of the Scottish Borders. If you're near the boundary, call — we'll tell you honestly.
Are you insured?
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Yes. We hold full public liability and employers' liability cover for every job. Certificates can be sent to you, your insurer or your managing agent before work starts — just ask.
Do you provide free estimates?
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Yes — for repair and replacement work within our service area. Complex commercial or heritage projects may involve a small survey fee, agreed up-front.
Do you guarantee your work?
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All workmanship carries a written 10-year guarantee, and manufacturer product warranties apply on new materials. Both are handed over in your completion pack.
How quickly can you attend an emergency?
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We prioritise emergency callouts and aim to attend within hours across our core service area. Our emergency roofing service is available 24 hours a day, 7 days a week.
Can I see examples of your work?
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Yes — every job includes before-and-after photography, and recent projects are shown as evidence-based case studies.
Questions about roof repairs
How quickly can you repair a leaking roof?
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For active leaks we aim to make the roof watertight the same day where possible. Full repair timing depends on materials and access.
Do you guarantee your repairs?
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Yes. All repair work carries a written 10-year workmanship guarantee, issued with your photo pack on completion.
Will you provide photos of the completed work?
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Yes — every job includes before-and-after imagery so you can see exactly what was done.
Questions about emergency roofing
Do you charge a callout fee?
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Emergency callouts are charged at a fixed attendance rate agreed with you on the phone before we set off, with any permanent repair quoted separately in writing. No surprise invoices.
Are you available at weekends and evenings?
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Yes. Our emergency roofing service operates 24 hours a day, 7 days a week, including weekends and bank holidays.
Should I climb up to check the roof myself?
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No. Roof access is dangerous in wet or windy conditions. Stay inside, contain any water where safe, and call us.
Questions about new roofs
How long does a new roof take?
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Typical semi-detached: 1–2 weeks, weather-dependent. Complex or larger roofs longer. Firm schedule given at quote stage.
Questions about re-roofing
Will we need to move out?
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No. Re-roofing is completed with the property occupied in nearly all cases.
Do you offer a guarantee on re-roofs?
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Yes — a written 10-year workmanship guarantee, plus the manufacturer product warranties on membranes, tiles and slates, passed through to you in full.
Get a straight answer from a local roofer.
Free written estimate, honest advice, photo evidence supplied. Emergency? Call us — we'll get to you.